Frequently Asked Questions

/Frequently Asked Questions

Frequently Asked Questions

You have questions? We have answers.

Click on your question below to expand for more information. If you can’t find what you’re looking for, we welcome your call or email. Teeter customer service can be reached at 800.847.0143 (8am-4pm, M-F). To order, call 800.939.4921 (24/7).

Yes! All Teeter Decompression Devices are FDA Cleared.
Teeter has had FDA classification for decades, but after a thorough review by the FDA in 2016, we are now authorized to treat an expanded list of common back pain conditions including:

  • Back pain
  • Muscle tension
  • Degenerative disc disease
  • Spinal degenerative joint disease
  • Spinal stenosis
  • Herniated disc
  • Spinal curvature due to tight muscles
  • Sciatica
  • Muscle spasm
  • Facet syndrome

To review FDA clearance documentation, click here.

The EP-560 Ltd and EP-970 Ltd is rated for users between 4’8″-6’6″ and up to 300 lb.

If you select the trial or multiple payment plan, your credit card will automatically be charged on the scheduled payment date. If you require additional assistance, please contact Teeter Customer Service.

If at any time within 30 days of placing your order, you find the same, new-condition model advertised in print or online by a Teeter authorized dealer for a lower price, send Teeter customer service a copy of the ad (dated and published within 30 days of placing your order) and we will either adjust your future payments for the new price or refund you the difference!
100% customer satisfaction is our goal and we hope it shows in our responsive customer service as well as the quality of our products. If you require assistance with using the product or need warranty service, please contact Teeter customer service at 800.847.0143 (8am-4pm PST, M-F), and one of our customer care representatives will be happy to assist you.

Effective for orders placed on or after June 1st, 2016.

No, you will receive a copy of your order via email.

Currently, Teeter is not carrying inversion products that exceed a 300 lb/6’6″ rating. Please contact Teeter customer service for alternative options.

Yes, no disassembly required! Storage dimensions are 20″ x 29″ x 66″.

The fully assembled dimensions are 60” x 29” x 59”. The largest footprint (set at the tallest height setting of 6’6”) is 87” x 29” x 85”. You will need to ensure adequate clearance for the ceiling, furniture and bystanders.

The EP-560 Ltd. is a sturdy, well-built piece of equipment constructed of heavy-duty steel, weighing about 67 lb. You may need some help with the box initially, but once the equipment is assembled and folded for storage, the inversion table is easier to transport.

If you have selected the trial or multiple payment option, it may be that your credit card expires before the end of the payment period OR that you are attempting to use a prepaid credit card. You can either try a different credit card or select the full payment option.

Some insurance companies do cover inversion equipment and some do not. Unfortunately, Teeter is unable to assist with the insurance billing process. You will need to communicate directly with your health care provider and insurance company.

Once your order is placed, it cannot be canceled. Priority processing is part of your order today and once your order is placed, it is being processed for shipping and on-time delivery.

100% customer satisfaction is our goal and we hope it shows in our responsive customer service as well as the quality of our products. If you require assistance with using the product or need warranty service, please contact Teeter customer service at 800.847.0143 (8am-4pm PST, M-F), and one of our customer care representatives will be happy to assist you.
However, if the Teeter Inversion Table simply doesn’t meet your needs, contact customer service and request a Return Authorization number within 30 days in order to avoid your first payment. Teeter offers a 60-day return guarantee (from the date item is received) to return the product for a full refund (less return shipping and trial fee). Once the complete and undamaged item is successfully returned to the Teeter warehouse, you will have no further payment obligation. For more information, refer to Teeter’s Return Policy. Please follow the Return Procedure included in the box with your Teeter inversion table.

1. Be sure you read the Owner’s Manual that comes attached to your Teeter, which offers very helpful and important instructions on how to adjust and use the inversion table properly.

2. Watch the Instructional DVD, which not only walks you through adjusting and using the inversion table, but also demonstrates what you can do while inverted.

3. Check out the answers to our most frequently asked questions about inversion under “Product Use” along the top of this page.

4. Call Teeter customer service or click “Let’s Chat” on the lower right of your screen (during business hours) we’re happy to help! 800.847.0143 (8am-4pm, M-F).

Some may feel the benefits right away, some over a period of 2-3 weeks of routine use. The key is getting your body to relax and release, which may take some time until you become comfortable with inverting.

The sensation of blood rushing to your head will ease as you get used to inverting. You can prevent dizziness upon rotating upright if you pause just above horizontal to allow your body to re-adjust.

No! Benefits start at a mild angle of 20 degrees. To fully decompress the spine, work up to 60 degrees (the angle of the rear legs). The Angle Tether allows the user to easily pre-set the angle of inversion so you never go farther than you want. It’s interesting to note, however, that over half of all Teeter customers do routinely fully invert (“lock-out” at 90 degrees) because they like the way it feels and enjoy the added freedom of movement for stretching and exercise.

Many people simply kick back and relax. Others incorporate movement and stretching to maximize the benefits. Some even exercise to strengthen the core and legs. The Instructional DVD and Healthy Back Routines will show you how!

Frequency is more important than duration. We recommend inverting several times a day. Inversion is great for waking-up, recovering after a workout, or de-stressing before bed.

Several minutes is all most people need to fully decompress. Listen to your body.

Practically anyone can benefit from using a Teeter on a regular basis. Most normally healthy individuals are able to invert. Be sure to check with your doctor before starting any exercise program. Learn about contraindications.

Inverting with a Teeter allows you to target back pain at the source naturally, using your body weight and gravity to elongate and relax tense muscles while decompressing your spine and weight-bearing joints.

Teeter manufactures a wide variety of inversion options and accessories. Visit Teeter.com to learn more. To take advantage of our special TV offer, you will need to order through teetertv.com or by calling 800.939.4921 (24/7).

The Premium Extended Full Warranty extends to the purchaser an additional 5 years of product warranty coverage beyond Teeter’s standard Full 5-Year Warranty. The Premium Extended Full Warranty is available to add on to your order today, or may be purchased at any time within the standard warranty period, but coverage under the extended warranty will terminate 10 years from the original invoice date for the initial equipment purchase. For specific terms of the product warranty, click here or request a copy by contacting Teeter Customer Service at 800-847-0143 or email sales@teetertv.com.

The EP-560 Ltd. and EP-970 Ltd. are covered by a comprehensive Full 5-year warranty. You can view the warranty terms here. Aside from the warranty coverage period, the same terms apply to the Premium Extended Warranty Plan.

Teeter’s corporate home is in Washington State, where all product design and quality assurance standards are managed. Products are manufactured in China, Taiwan, Korea and Thailand to the highest quality standards. Teeter continually works to maintain solid and long-term relationships with its factories.

Yes, you can download the Assembly Instructions and Owner’s Manual from our website.

Yes, but unlike many competing models, the Teeter comes nearly 85% pre-assembled. The tools required for assembly are included. Total time should take only 20-30 minutes. The Assembly Instructions and Assembly & Use DVD guide you through the process. You can also download the free BILT app and search for ‘Teeter’ to find your model. This will give you access to interactive 3-D assembly instructions!

A confirmation of your order, which contains a shipment tracking number, will be emailed to you the day the product ships. Follow the status of your shipment at FedEx.com.

Shipping typically takes 7-10 days.

Only for orders shipping within the states of Washington, Georgia, South Dakota, Louisiana, and Alabama. Teeter fulfills out of all of those locations and state laws dictate that we collect sales tax for purchases made within those states.

We’re sorry, our shipping services require a physical address, so we are unable to fulfill orders to PO Boxes or APO addresses.

Shipments outside of the U.S. require additional shipping costs, duties and taxes, therefore Teeter is not able to take orders for international delivery through this website. If you would like a shipping quote for international delivery, please contact Teeter customer service at 800.847.0143 (8am-4pm PST, M-F).

If you are in Canada, you can locate a retailer in your area or visit Teetertv.ca

If you are located in other parts of the world, please contact our international distributor for more information.

We’re sorry, but we do not currently process orders to this location. Locate a retailer in your area or call 800.847.0143 for more information.

Yes! A $200 Flat Rate Shipping is applied to orders shipped to Alaska or Hawaii.

Should you require replacement parts, please complete the online parts request form. You can also call Teeter customer service at 800.847.0143(8am-4pm PST, M-F), and one of our customer care representatives will be happy to assist you.

To register your warranty, please complete the online warranty registration form.

To place an order or inquire about our special offer, call 800.939.4921 (24/7) to talk with a sales agent. If you have any other questions, please call, email, or chat with Teeter customer service at 800.847.0143 (8am-4pm PST, M-F), and one of our product experts will be happy to assist you.

Teeter was founded in 1981 by Roger Teeter and his wife Jennifer, who have invested much of their lives educating people around the world about the benefits of inversion therapy.Roger first heard about inversion at a water ski tournament. At the time, he was suffering from severe back problems resulting from an auto accident and the toll of water skiing professionally. On worst mornings, Roger would have to crawl to the bathroom to run hot water over his back so that he could function throughout the day. He also wore a large brace with metal rods to support his back every time he skied for 5 years! Roger finally discovered that by inverting, he was able to relieve his back pain and begin the road to recovery.

Roger benefited so much from inversion therapy that he decided to start a company dedicated to manufacturing high quality inversion products. Sky’s the Limit (STL) entered the inversion market in 1981 with Hang Ups brand gravity boots and inversion tables, now widely known as Teeter. For over 35 years, Teeter has been widely recognized as the leader, innovator and quality pioneer within the inversion equipment market.

Roger Teeter is a graduate engineer of the University of Wisconsin. He has over 50 years of experience in the development of fitness and sports equipment. In addition to inversion products, he has led the company in over 200 projects to develop new products for other companies including many medical and dental items. Roger was recently recognized by the American Water Ski Education Foundation for his pioneering design contributions.

Teeter is the only company to continuously manufacture inversion equipment since 1981. Teeter is the inversion market leader, the premier brand of quality inversion products for home, clinical and commercial fitness use.

Teeter is a family run business. Roger and Jennifer Teeter grew the business for nearly three decades before turning over day-to-day operations to their daughter, Rylie Teeter Leier, who has honored their work ethic and tenacity by making Teeter a household name and continuing to instill the highest of quality standards on the production line.

Teeter corporate offices are located in Puyallup in Washington State, about 20 minutes east of Tacoma and 40 minutes south of Seattle. An amazing view of Mount Rainier right outside our windows reminds us how lucky we are to live in the Northwest.